Responsible Payments Retail Team - Associated-Director H/F - 02

As the Associated-Director in the Back-Office department, you will be in charge of the Payments Retail team. Reporting directly to the Vice-Director, you will be in charge of the supervision of the operational activities and the people management in accordance with your senior management.

Key responsibilities

Team Management:

- Leading and supporting a team of 5 employees
- Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization.
- Promoting collaboration, trust, and cohesion among team members.
- Addressing any potential conflicts among team members to your senior management and/or HR Partner
- Supporting employee growth through training, mentorship, coaching, and advancement opportunities.
- Hiring:
- Leading the recruitment process with your Talent Acquisition Partner
- Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles.
- Performance Management: Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues.
- Conducting under performance process with the help of your Senior Management and HR Partner.

Operations management:

1. Operational Execution

- Ensure the accurate and timely processing of domestic and international payments alongside the team.
- Coordinate and/or investigate and resolve payment discrepancies, incomplete instructions, and suspense items.
- Monitor and prioritize operational emails related to daily activities.
- Ensure strict adherence to internal procedures and processing deadlines.
- Supervise the quality and compliance of the team's work.

2. Monitoring & Reporting

- Produce regular (weekly and monthly) reports on project progress, operational incidents, and team performance.
- Prepare and lead team meetings, ensuring clear and effective communication across members.
- Identify areas for improvement based on performance indicators and oversee the implementation of corrective actions with the team.

3. Project Management & Continuous Improvement

- Support the implementation of new tools and the evolution of existing processes, actively involving the team in change initiatives.
- Identify and lead opportunities for automation, process optimization, and risk mitigation.
- Collaborate closely with IT, Finance, Compliance, and Internal Control teams while coordinating related actions with your team.

4. Risk & Compliance Management

- Identify and assess operational risks related to payment flows.
- Implement or strengthen first-level controls to ensure secure transaction processing and ensure their effective execution by the team.
- Contribute to ensuring compliance with regulatory and internal policy requirements.